COLLABORATION SERVICES
ENHANCING THE TEAM WORK
VOICE OVER IP (VOIP)
Voice over Internet Protocol (VoIP), also called IP telephony, is a methodology and group of technologies for the delivery of voice communication and multimedia sessions over Internet Protocol (IP) networks, such as the Internet.
Call Control
Unified communications call control
delivers the right experience to the
right endpoint.
Cisco Unified Communications Manager
Cisco Business Edition 7000
Cisco Business Edition 6000
Cisco Business Edition 4000
Cisco Hosted Collaboration Solution
Cisco Webex
Telephony Extensions
Improve collaboration with
endpoints designed for
every use case.
8800 Series IP Phones
7800 Series IP Phones
6900 Series IP Phones
3900 Series SIP Phones
Cisco Jabber
Communications Gateways
Enable secure collaboration
and provide investment protection
for your existing unified communications.
Cisco Expressway
Cisco Unified Border Element
Cisco TDM Gateways
Cisco VG Series Gateways
Cisco ATA 190 Series Analog Telephone Adapters
Signage Appliance
Enhance Video Resolution
Across the Enterprise
MS1600S
MA1352
SA101
Unified Communications Applications
Stay connected and productive with messaging,
presence, enterprise social, and application development.
Cisco Jabber
Cisco Unity Connection
Cisco Webex Meetings
CONTACT CENTER (CALL CENTER)
A call center or call center is a centralized office used for receiving or transmitting a large volume of requests by telephone, letters, faxes, live support software, social media, instant message, and e-mail.
Unified Contact Center Express
Improve productivity and
customer experiences
Desktops
Choice of channels ( inbound, outbound voice, IVR, and digital)
Supervisor tools
Unified Contact Center Enterprise
Deliver a connected digital
experience
Match contacts to resources
Comprehensive management portal
Powerful APIs for integration
Hosted Contact Center Solution
Operate Your Contact Center in
the Cloud
Support for multi-channel, outbound call campaigns and at-home agents
Intelligent contact routing with Cisco Precision Routing
Web 2.0-based reporting with Cisco Unified Intelligent Center
VIDEO CONFERENCE (TELEPRESENCE)
Video telephony comprises the technologies for the reception and transmission of audio-video signals by users at different locations, for communication between people in real-time. A videophone is a telephone with a video display, capable of simultaneous video and audio for communication between people in real-time.
Open platform
Customize and integrate features into your
own unique workflow.
Full tool suite
Calling, meeting, and team collaboration
connect people like never before.
Enterprise-grade security
End-to-end data encryption and protection
keep your work safe.
DIGITAL SIGNAGE
Digital signage is a sub-segment of electronic signage. Digital displays use technologies such as LCD, LED, projection and e-paper to display digital images, video, web pages, weather data, restaurant menus, or text.
Video Gateways
Enhance Video Resolution Across the Enterprise
Cisco TelePresence Advanced Media Gateway Series
Cisco TelePresence ISDN Gateway
Cisco TelePresence Video Communication Server (VCS)
